By using the website Hardollenetrprises or by purchasing any Hardoll products you are bound by the following terms and conditions.

Product Refunds and Cancellations

All products shipped have a warranty of 3 months from date of purchase. If you feel the product is defective or incomplete please contact us immediately and we will work out a solution to your satisfaction. Products can be returned in case of defects or functional problems. All Exchange/Return/Refund requests must be raised within 15 days of the website purchase of the product. Post this period returns, refunds and cancellations would not be entertained. You will need to send these products back to us to get credit for the amount paid. Returns are not processed for any products that are tampered with, in used condition, or with damaged packaging etc. Hardoll reserves the right to approve or reject any spurious return requests.

Delivery

All Products are shipped by Hardoll directly to the recipient address. Please ensure the correct delivery address with phone number in your order. We are not responsible for any delays or non-delivery that results from incorrect addresses, or in case premises are locked.
There are no guarantees for courier shipments – we try and deliver to you in a timely manner however in various conditions beyond our control there could be delays.

SMS & Calls

Users may receive SMS and calls from Hardollenterprises for assistance in order processing.

Privacy policy

HardollEnterprises is committed to safeguarding your privacy online. We recognize your need for control of personally identifiable information that you share with HardollEnterprises.

Your personal details such as name, e-mail address, mailing address, credit/ debit card information, allow us to process and fulfil your order. These are used only for purposes of your purchase and would not be under any circumstances revealed for any other commercial purpose. Hardoll will not disclose any of your personally identifiable information except when we have your permission or under special circumstances, such as when we believe in good faith that the law requires it.